标题：综合性医院太平间管理模式的建立

      作者：雷永红 1，李榕彬 2，王玉锋 3
    (1.中国人民解放军总医院海南分院住院病案管理科，海南 三亚 572000；
2.中国人民解放军总医院海南分院心血管内科，海南 三亚 572000；
3.中国人民解放军总医院住院管理科，北京 100853)

      卷次： 2013年24卷6期

      【摘要】 目的 健全医院太平间各项规章制度，完善人性化服务流程，提高相关工作人员的服务质量，达到
科学规范管理。方法 应用规范化管理对我院太平间工作人员实施培训管理。结果 既满足患者家属对此业
务的需求同时提高医院服务满意率。结论 太平间规范化管理模式是一种可行的医院管理模式，是医院医疗服
务的延续。

      【关键词】 综合性医院；太平间；管理

      【中图分类号】 R197.38 【文献标识码】 C 【文章编号】 1003—6350（2013）06—0917—02


Establishment of the management model of mortuary in general hospitals.
LEI Yong-hong 1, LI Rong-bin 2, WANG
Yu-feng 3. 1. Medical Record Management Management, Hainan Branch of Chinese PLA General Hospital, Sanya
572000, Hainan, CHINA; 2. Department of Cardiology, Hainan Branch of Chinese PLA General Hospital, Sanya 572000,
Hainan, CHINA; 3. Department of Management, Chinese PLA General Hospital, Beijing 100853, CHINA

【Abstract】 Objective To strengthen the rules and regulations of mortuary, improve the humanistic service
process and the service quality, in order to achieve scientific and standardized management. Methods Standardized
management was applied to train the workers of mortuary in our hospital. Results The needs of patients' relatives
were better met, and the satisfaction rates of services were significantly improved. Conclusion Standardized manage-
ment of mortuary is a viable mode of hospital management. It is the continuation of medical services of hospitals.

      【Key words】 General hospitals; Mortuary; Management
·医院管理·